Helpdesk and Hotline.
Septim has a sophisticated help system for its customers. We provide help and advice during working hours. Outside working hours we guarantee NON-STOP assistance with operating software and hardware.
During business hours:
Mon-Fri 8:30 - 17:00
+420 257 011 101
Helpdesk
If you need help using, resolving a current situation, or setting up your Septim
Outside helpdesk business hours:
please contact Hotline
+420 777 737 846
Hotline
For acute troubleshooting of Septim or directly related hardware
In case of a busy telephone operator,
please use mail contact
servis@septim.cz
Mail contact
Written technical enquiries for help with Septim
Our support department will attend to your telephone and email requests within the timeframe of your service contract.
Respected operations that rely on the support of our service.
Service and support for your operation.
With Septim you can be sure that your operation is working properly.
24/7 remote and in-person support
Available spare parts and technical support
Advice on using the software and setting it up
Service support throughout the country.
Several dozen of our technicians ensure the smooth operation of your Septim system. For faster availability we have technicians in Prague, Olomouc and Tabor. However, most problems are solved by phone or remote internet connection.
Trained technicians
We deal with both software and hardware
Remote and on-site service
Často kladené otázky.
The service code should be stuck on the cash register and on the manager's computer. Look for the "ASW" sticker.
The Septim Helpdesk and Hotline is intended for Septim customers with a currently valid service contract.
In case of payment of the invoices sent, the service code is valid. For verification you can call our sales department at tel. +420 257 011 100
Contact our sales department immediately after payment of invoices received to expedite service activation. Do the same if you cannot find your service number. Call +420 257 011 100
Please refer to your Service Contract for a detailed description and to the Service Contract Terms page for a general description.
Where possible, we deal with requests remotely. It's faster and cheaper. If a physical presence is required to ensure the system is operational, our technician will travel to you.
Contact our sales department to arrange Septimu services.
30 years
in business
3 000+
cash registers in operation
60+
employees
Discuss with our consultants how to do it.
ŠKODA AUTO's corporate catering is provided by Septim!
The implementation of the Septim system in Škoda Auto's central kitchen represents a breakthrough in the field of corporate catering in the Czech Republic!
ASW Systems changed to Septim Systems
Dear business partners, allow us to inform you that the business name of the company is changing...
Riccardo Lucque and his luxury restaurant chain La Collezione rely on Septim
"Septim has helped us get to know our guest even better thanks to its customer programs," says Riccardo Lucque, chef and owner of the La Collezione restaurant chain, which includes Aromi, La Bottega, La Finestra, Laboratorio and Amano.
