Helpdesk and Hotline.

Septim has a sophisticated help system for its customers. We provide help and advice during working hours. Outside working hours we guarantee NON-STOP assistance with operating software and hardware.

During business hours:

Mon-Fri 8:30 - 17:00

+420 257 011 101


If you need help using, resolving a current situation, or setting up your Septim

Outside helpdesk business hours:

please contact Hotline

+420 777 737 846


For acute troubleshooting of Septim or directly related hardware

In case of a busy telephone operator,

please use mail contact

Mail contact

Written technical enquiries for help with Septim

Our support department will attend to your telephone and email requests within the timeframe of your service contract.

Respected operations that rely on the support of our service.

Service and support for your operation.

With Septim you can be sure that your operation is working properly.

24/7 remote and in-person support

Available spare parts and technical support

Advice on using the software and setting it up

Service support throughout the country.

Several dozen of our technicians ensure the smooth operation of your Septim system. For faster availability we have technicians in Prague, Olomouc and Tabor. However, most problems are solved by phone or remote internet connection.

Trained technicians

We deal with both software and hardware

Remote and on-site service

Často kladené otázky.

Where can I find the service code?

The service code should be stuck on the cash register and on the manager's computer. Look for the "ASW" sticker.

Who is the Helpdesk and Hotline for?

The Septim Helpdesk and Hotline is intended for Septim customers with a currently valid service contract.

How do I know if I have paid the service fee?

In case of payment of the invoices sent, the service code is valid. For verification you can call our sales department at tel. +420 257 011 100

What should I do if I have a Septim but I don't have a paid service contract?

Contact our sales department immediately after payment of invoices received to expedite service activation. Do the same if you cannot find your service number. Call +420 257 011 100

What is included in my service contract and what is above and beyond?

Please refer to your Service Contract for a detailed description and to the Service Contract Terms page for a general description.

When is there a physical trip of the technician and when is the request solved remotely?

Where possible, we deal with requests remotely. It's faster and cheaper. If a physical presence is required to ensure the system is operational, our technician will travel to you.

How can I arrange a service with Septimus and become a client?

Contact our sales department to arrange Septimu services.

30 years

in business

3 000+

cash registers in operation



Discuss with our consultants how to do it.

Your personal data will be processed in accordance with the Personal Data Processing Terms and Conditions.

420 restaurant chooses Septim

420 restaurant chooses Septim

Septim has become a partner of another restaurant of Radek Kašpárek, after the very successful Michelin restaurant FIELD. The Septim operating system is now implemented in 420 restaurant, the most anticipated gastronomic venture of 2023!

Miton increased its stake in Septim

Miton increased its stake in Septim

We would like to inform all our partners about the changes in the ownership structure of the company. After two years of cooperation, the Miton investment group has increased its original minority stake in Septim to a majority one.

The difference between POS and a restaurant operating system

The difference between POS and a restaurant operating system

The POS system and the operational system are two different but interconnected systems that play a key role in the operation of a restaurant.