Terms of the service contract.
Immediately after the Septim system is started on the customer's premises, the service contract starts. It covers several key areas:
- Advice on the use of the system
- Troubleshooting of system and hardware problems that arise
- Support as quickly as possible in the event of an acute problem
- Up-to-date system version available
- Legislative updates, e.g. VAT changes
Types of Septim service contracts.
The Septim operating system offers several types of service support.
Standard
It is intended for all Septim customers who want to have access to new updates and who want the assurance of NON-STOP support.
Plus
It is intended for all Septim customers who want to have access to new updates and who want the assurance of NON-STOP support. It includes everything that the "Standard" service contract includes plus additional benefits and services.
TOP
It is intended for owners of establishments using the Septim system who require a guarantee of exceptionally fast service interventions, regular updates and revisions. It includes everything that the "Plus" service contract includes plus additional benefits and services.
We are trusted by the best.
Service report "Standard" in detail.
Je určena všem zákazníkům využívající systém Septim, kteří chtějí mít přístup k novým aktualizacím a kteří chtějí mít jistotu NON-STOP podpory.
- provision of the current version of the Septim software free of charge, including incorporation of legislative changes (VAT, etc.)
- priority problem solving within the helpdesk
- service support even outside working hours
- NON-STOP hotline after entering the assigned service code
- guarantee that service support requests are resolved without undue delay during working hours, after working hours you are connected directly to a technician
- guarantee of intervention via remote service during working hours - i.e. using remote management tools, where service requests can be handled very efficiently without the need to travel
- guarantee that the service is carried out on the basis of the order no later than the next working day
- discounted service price list
Service report "Plus" in detail
It is intended for all Septim customers who want to have access to new updates and who want the assurance of NON-STOP support.
It includes everything that is included in the "Standard" support and more:
- All service interventions and consultations of a service nature (excluding travel)
- servicing of hardware less than 3 years old (excluding spare parts)
- Bulk training of 1 topic area for 1 person per year. Septim bulk training is held at Septim Systems' premises
- FairUserPolicy (FUP) is applied for remote service interventions
Service report "TOP" in detail.
It is intended for owners of establishments using the Septim system who require a guarantee of exceptionally fast service interventions, regular updates and revisions.
It includes everything that is included in the "Plus" support and more:
- service work to fix a technical problem is provided FREE of charge under this contract
- guaranteed start time for problem resolution within 4 hours in Prague and within 12 hours in the Czech Republic
- no extra charge for express service intervention
- no extra charge for service outside working hours
- regular review of the information system and hardware supplied by us is provided FREE OF CHARGE
What service contracts do not include.
Service contracts do not include:
- travel
- consultation, training, extension of service and other similar services not correcting the problem
30 years
in business
3 000+
cash registers in operation
60+
employees
ŠKODA AUTO's corporate catering is provided by Septim!
The implementation of the Septim system in Škoda Auto's central kitchen represents a breakthrough in the field of corporate catering in the Czech Republic!
ASW Systems changed to Septim Systems
Dear business partners, allow us to inform you that the business name of the company is changing...
Riccardo Lucque and his luxury restaurant chain La Collezione rely on Septim
"Septim has helped us get to know our guest even better thanks to its customer programs," says Riccardo Lucque, chef and owner of the La Collezione restaurant chain, which includes Aromi, La Bottega, La Finestra, Laboratorio and Amano.
