~~META: ASWCRC = 59d0320c8aa401e49be0de1b8e95acf7 / Wed, 25 Mar 2009 11:59:08 GMT~~
====== Service and support ======

The ASW Systems company is aware of the fact that a reliable service and technical support for our present customers is the basic prerequisite of future prosperity. For this reason, we employ a sufficient number of support staff, who are trained thoroughly, who are ready to solve all arising situations and who can always be reached on the Septim HOT LINE. Service can be also requested in writing, by fax or email. 




==== Support staff contacts ====

<plaintable>
<mrizka>1</mrizka>
<style>border:1px solid #939393;border-collapse:collapse; </style>
<row>
<style>height:20px;font-weight:bold;background-color:#EAEAEA;text-align:center;</style>
<col>
e-mail
</col>
<col>
[[servis@septim.cz]]
</col>
</row>
<row>
<style>height:20px;font-weight:bold;background-color:#EAEAEA;text-align:center;</style>
<col>
Hotline in working hours 8:30-17:00
</col>
<col>
+420 257 011 101
</col>
</row>
<row>
<row>
<style>height:20px;font-weight:bold;background-color:#EAEAEA;text-align:center;</style>
<col>
Hotline past working hours
</col>
<col>
**+420 777 737 846**
</col>
</row>
</plaintable>
\\
**After sending a message to the address servis@septim.cz, you will receive an automatic notification that your message has been delivered. If this notidication does not arrive in several minutes, your message has been probably identified as SPAM mistakenly and our antispamware deleted it. Please, try sending the email again and contact us by phone.**  

==== Customer protection line ====

In the case of any complaint, or any suggestion to improve our services, you can call our Customer protection line. The line is directed right to the owner of the company. Please use the phone contact only in emergency situations.

telephone: +420 602 233 122
[[ochrana.zakazniku@septim.cz]]

This line is not meant for requesting service. 


Based on the different needs of individual ventures, we have prepared these basic types of service agreements:


====== Types of service agreements ======
  - Standard service 
     * the customer pays no tariffs
     * a price is set for 1 hour of work on the ordered services and for 1 km of distance to the customer's location
     * the customer can order express service within 4 or 12 hours at a surcharge
     * an additional charge is imposed for service past working hours
  - Express service
     * the customer pays a tariff, according to the number of cash registers (locations)
     * the price for 1 hour of work on the ordered services and for 1 km of distance to the customers location is reduced
     * no surcharge is taxed for express service
     * no surcharge is taxed for service past working hours
     * possibility to order certain above-standard services (e.g., creating a basic WWW presentation including space for the presentation on the web)
     * regular revisions of the information system and of the hardware supplied by us are free
  - TOP service
     * the customer pays a tariff, according to the number of cash registers
     * all work within the service agreement is free
     * no surcharge is taxed for express service
     * no surcharge is taxed for service past working hours
     * possibility to order certain above-standard services (e.g., creating a basic WWW presentation including space for the presentation on the web)
     * regular revisions of the information system and of the hardware supplied by us are free

Each provided service is recorded in the Service protocol form containing the names of both parties, date and place of the service, starting time, description of the reported fault, identification of the fault, description and suggestion of a solution, list of used materials, duration of the service, travel costs, signatures of the ASW service employee and of the customer's representative.